Ban & Suspension Policy
How Gadget Trade protects the marketplace through account, listing and feature restrictions, and how users can request a review of an enforcement decision.
01Why an account may be restricted
Gadget Trade may restrict an account or listing when activity presents a safety, fraud, payment, legal, security or marketplace-integrity concern. Enforcement can also follow serious or repeated violations of the Terms & Conditions or other published policies.
02Temporary suspension
A temporary suspension limits access while an account, listing, transaction or report is reviewed. The restriction may remain until the review is complete or until the user provides information requested through an official support process.
03Permanent restriction
An account may be permanently restricted for serious or repeated violations, fraud, impersonation, payment abuse, deliberate security attacks, attempts to bypass enforcement or other conduct that creates a significant risk to the marketplace.
04Listing and feature restrictions
Not every enforcement action affects the entire account. Gadget Trade may remove an individual listing, disable a feature, limit messaging or apply another targeted restriction where that is appropriate to the issue.
05Review and appeals
- 1Contact Gadget Trade through an official support route.
- 2Identify the account, listing or transaction involved.
- 3Explain why you believe the restriction is incorrect or provide the information requested for review.
- 4Do not submit repeated or abusive appeals while the matter is being reviewed.
- 5Do not create another account to bypass an active restriction.
06Account safety during a restriction
Gadget Trade will not require you to disclose a password, card PIN or one-time authentication code as part of an ordinary enforcement review. Be cautious of anyone claiming they can remove a ban in exchange for payment or account credentials.
07Records and enforcement decisions
Where reasonably necessary, Gadget Trade may retain relevant account, listing, communication, transaction or security records to investigate activity, enforce policies, resolve disputes and protect the service.
08Contact support
For a restriction or suspension question, use the official support route and include the relevant reference or screenshot where available. Gadget Trade support can explain the next available review step when one is available.