Help Center & Frequently Asked Questions
A broad FAQ covering the questions users most often have about accounts, buying, selling, payments, community, Nova, subscriptions and safety.
Account
How do I create an account?＋
Use the Create account flow, verify your email when requested and complete the profile steps needed for the features you want to use.
What if I cannot log in?＋
Check the email and password, use password recovery if needed, and complete email verification if the account is still unverified.
How do I protect my account?＋
Use a unique password, keep recovery information current and never share authentication codes.
Buying and selling
How do I buy a gadget?＋
Search or browse, open the listing, check product and seller details, add to cart or use the available purchase action, then follow the official checkout flow.
How do I sell a gadget?＋
Open Sell, complete the listing fields, upload clear media, review the details and submit the listing for the applicable review process.
How do I report a suspicious listing?＋
Use the available report control or official support route and preserve the listing and transaction context.
Nova AI
What can Nova do?＋
Nova can help with gadget questions, marketplace navigation, comparisons, research and supported seller/buyer workflows. Verify important current facts against live listings or authoritative sources.
Does Nova need my password?＋
No. Never provide passwords, OTPs, PINs, CVVs or private keys to Nova.
Payments and subscriptions
How do I know a payment is real?＋
Confirm the official order or subscription record. Do not rely on screenshots, forwarded notifications or messages as proof of payment.
What if a subscription payment succeeds but access does not activate?＋
Keep the payment reference and use the Subscription verification/retry control before making another payment.
Community and safety
How do I report abusive content?＋
Use the report control on the relevant content where available, or contact official support with the relevant context.
What should I never share in a chat?＋
Never share passwords, OTPs, PINs, CVVs, private keys or unnecessary identity documents.